MDMLMarketing & customer care · Ask about access
Customer complaint management and follow-up
Review customer ratings and complaint records in MDML, then prepare and track supported follow-up. Keep the actual customer issue visible.
What you can do
Feedback in one place
The ratings view exposes supported customer feedback and complaints.
Draft with context
Supported complaint tools can prepare wording for review.
Keep follow-up distinct
An internal response or rating is separate from posting a public reply or offering a refund.
Try the workflow with your own agent
A first operating snapshot: what changed in one period, the data gaps and the next question to investigate. Use the free instructions with your own records, then decide whether you need a connected product.
Access and setup
No offer, refund or public reply should be inferred from a draft. Customer contact and marketing permissions still apply.
Confirm the available workflow and its plan or add-on requirements for your business before setup. See the current plans or ask the MDML team.