Support

How to reach us

Email support@mdmltechnologies.com. Support is by email; we don't have a phone line yet.

Any time, 24/7: our AI assistant answers your email. It can answer most questions about your account, billing and setup straight away.
Monday–Friday, 9am–5pm Eastern: a person reads every email the assistant can't fully solve and replies within 1 business day.

Please send the email address on your account and, for billing questions, the date and amount of the charge.

Help with the app

How-to guides and common questions for RoleCall (scheduling, time clock, Square and more) are in the RoleCall help center. The assistant inside the app also answers how-to questions any time.

Do it yourself in Billing

Sign in and open Billing to update your card, download invoices, change your plan or cancel. Cancelling takes one click and you never have to call or email us.

Refunds

No refunds for time already used: cancel anytime and keep access until the end of the period you paid for. Billing mistakes and duplicate charges are always refunded. AI usage (credits, generations, minutes) isn't refundable. Plans bought through Apple, Google or Shopify follow that store's refund rules. The full policy is on our refund policy page.