MDMLMDML Technologies — Refund & Return Policy
Effective: 2026.05.15
MDML Technologies LLC builds custom websites and provides ongoing hosting, support, and maintenance as a service. Because work begins as soon as you subscribe — domain provisioning, scraping, template customization, deployment — all sales are final as outlined below.
1. One-time setup fee
The one-time setup fee is non-refundable once paid, to the extent permitted by Florida law. Promotional setup-fee discounts (such as 25% / 50% / 75% off codes or sales-agent referral pricing) do not change this — the discounted amount is still non-refundable once charged.
2. Monthly subscription
Monthly subscription fees are non-refundable for the current billing period. You may cancel at any time from your customer billing portal; cancellation immediately stops future renewals but does not refund the period you are already in.
3. Canceling
To cancel, sign in at the customer portal and click Billing → Cancel subscription. Your site stays live through the end of your current paid period; after that, the deployment is paused and your domain (if registered through us) enters a 30-day reclaim window before any external transfer.
4. Free trial & early-cancellation
If we offered you a free or partial trial before billing, you may cancel within that trial window with no charge. After the trial converts and the first invoice is paid, the policy above applies.
5. Returns
Because MDML delivers a custom-built website + recurring hosting (a service, not a physical good), returns do not apply. There is no merchandise to ship back.
6. Disputes — please contact us first
If you believe a charge was made in error, or you are unhappy with the work, contact us within 7 days of the charge at [support@mdmltechnologies.com](mailto:support@mdmltechnologies.com). We will review the situation in good faith and, where a refund is appropriate or required by law, issue it via Stripe.
Filing a chargeback with your bank before contacting us — when you have not given us a chance to make it right — will be contested with this policy and the dated Terms of Service acceptance on file. Repeated abusive chargebacks are grounds for immediate termination and may be pursued for the charged-back amount plus Stripe's chargeback fee.
7. Force majeure & service outages
A short hosting outage caused by an upstream provider (Vercel, Supabase, Stripe, etc.) is not grounds for a refund of the current period; we work to restore service as quickly as possible. A prolonged outage entirely on MDML's side — meaning your site has been down for more than 72 consecutive hours due to our error — entitles you to a prorated credit for that period on request.
8. Updates to this policy
We may revise this policy. The version above is the one in effect; the version stamped on your account at sign-up is also kept on file. Material changes will be communicated by email; continued use of the Service constitutes acceptance.
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Questions? [support@mdmltechnologies.com](mailto:support@mdmltechnologies.com)